Cancellation & Refund
Last updated: 23 October 2026
We understand that plans can change. This policy explains the charges when a booking with Divine Holidays is cancelled. Any special terms in your booking confirmation take priority over this general policy.
1. How to cancel
All cancellations must be sent to us in writing by email or WhatsApp. The cancellation date is the date we receive your written request.
2. Cancellation charges – tour packages
| Days before departure | Cancellation charge (of total package cost) |
|---|---|
| 45 days or more | Booking advance, or 10% – whichever is higher |
| 30 – 44 days | 25% |
| 15 – 29 days | 50% |
| 7 – 14 days | 75% |
| Less than 7 days, or no-show | 100% (no refund) |
3. Flights, trains, visas and special bookings
- Flights and trains: cancellation charges are as per the airline’s or Indian Railways’ rules, plus our service fee.
- Visa fees, insurance premiums and permits are non-refundable once applied for.
- Peak season, festive dates, cruises, special events and non-refundable hotel rates may have stricter charges, which we will tell you at the time of booking.
4. Changes to your booking
Changes to travel dates, names or hotels are subject to availability and may involve extra supplier charges plus a service fee. A change of dates within 30 days of departure may be treated as a cancellation.
5. Cancellation by us
If we must cancel a tour for reasons within our control, we will offer you an alternative tour or a full refund of the amount paid. If a tour is cancelled or changed for reasons beyond our control (natural events, strikes, government orders, etc.), we will refund whatever we are able to recover from suppliers, after deducting non-refundable costs.
6. Refunds
- Approved refunds are processed within 15 working days, or as soon as we receive the refund from the airline, hotel or other supplier.
- Refunds are made to the original mode of payment, or by bank transfer to the person who made the booking.
- Bank charges and payment gateway fees, if any, are non-refundable.
- No refund is given for unused services or for leaving a tour early.