Privacy Policy

Divine Holidays (“we”, “us”, “our”), a venture of Divine Group of Companies, Coimbatore, respects your privacy. This policy explains what personal information we collect through www.thedivineholidays.com and our enquiry channels, how we use it, and the choices you have. It is written in line with India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

1. Information we collect

• Enquiry details – your name, phone / WhatsApp number, email address, destination, travel dates, number of travellers, budget and any message you send us.
• Booking details – when you book with us: names, ages, ID / passport details, photographs and other documents needed for tickets, hotels, permits, visas or insurance.
• Payment details – payment references and invoices. We do not store debit / credit card numbers on this website.
• Website usage – basic technical data such as browser type and pages visited, and your chosen website language (saved only in your own browser).

2. How we use your information

• To reply to your enquiry and send you quotes and itineraries.
• To make and manage bookings – flights, trains, hotels, transport, sightseeing, visas and insurance.
• To contact you before, during and after your trip, including for urgent travel updates.
• To meet legal, tax and accounting requirements.
• With your consent, to send you offers and travel updates. You can opt out at any time.

3. Sharing your information

We do not sell or rent your personal information. We share it only as needed to provide your travel services, with:

• Airlines, railways, hotels, transport operators, local tour partners and guides;
• Embassies, consulates and visa service centres (for visa applications);
• Insurance companies (for travel insurance);
• Payment gateways and banks;
• Government or law-enforcement authorities where required by law.

4. Keeping your information safe

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. Documents you share with us are used only for your booking. No method of transmission over the internet is completely secure, but we work hard to protect your data.

5. How long we keep it

We keep your information only as long as needed for the purposes above, or as required by law (for example, tax records). After that it is deleted or anonymised.

6. Cookies and third-party services

This website stores your language choice in your browser. Our contact page shows an embedded Google Map and the site uses Google Fonts; these services may collect technical data under their own privacy policies. Enquiry forms are processed securely by our website hosting provider.

7. Your rights

You may ask us to access, correct, update or delete your personal information, or withdraw your consent for marketing messages. To do so, contact us using the details below. We will respond within a reasonable time.

8. Children

Bookings for travellers under 18 must be made by a parent, guardian or the school / college organising the trip.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

10. Contact / Grievance officer

Divine Holidays, 1294/1274, “D” Ground Floor, Trichy Road, Coimbatore, Tamil Nadu – 641018
Phone: · Email: