Terms & Conditions

These terms apply to all tour packages and travel services booked with Divine Holidays (“we”, “us”), a venture of Divine Group of Companies, Coimbatore. By making a booking or a payment, you agree to these terms. Please also read our Cancellation & Refund Policy and Privacy Policy.

1. Quotes and bookings

• All quotes are based on availability and prices at the time of the quote. A booking is confirmed only after we receive the required advance payment and send you a written confirmation.
• Prices may change before confirmation due to changes in airfares, hotel rates, taxes, fuel prices or currency exchange rates.
• Package prices shown on this website are indicative. Your final price is the one in your written quotation.

2. Payments

• Payment schedules are customised for each booking and are stated in your quotation / booking confirmation.
• Full payment must be received before the date stated in your confirmation. If it is not received on time, we may treat the booking as cancelled under our cancellation policy.
• GST and, for international packages, TCS are charged as per Government of India rules.

3. Travel documents

• Travellers must carry valid government photo ID. For international travel, passports must be valid for at least 6 months from the date of return.
• We assist with visa applications, but the decision to grant a visa rests solely with the embassy or authorities. Visa fees and service charges are non-refundable.
• We are not responsible for denied boarding, entry or exit because of incomplete or invalid documents.

4. Itinerary changes

• Itineraries may be changed, shortened or rearranged because of weather, natural events, strikes, road or traffic conditions, government orders or other reasons beyond our control. We will offer the best possible alternative.
• Any extra cost caused by such events (extra hotel nights, transport, meals) is payable by the traveller.
• Unused services (meals, sightseeing, hotel nights) are not refundable.
• Hotel check-in and check-out times follow each hotel’s policy. Hotels named in an itinerary may be replaced with similar ones if unavailable.

5. Our role and responsibility

We arrange services provided by independent suppliers such as airlines, railways, hotels and transport operators. While we choose our partners carefully, we are not liable for their acts, delays or defaults, or for the loss of baggage or belongings. Our liability, if any, is limited to the amount paid to us for the specific service affected.

6. Traveller responsibilities

• Travellers must be medically fit to travel and should tell us about any health conditions or special needs in advance.
• Travellers must follow local laws, hotel rules and the instructions of tour coordinators and guides.
• We strongly recommend travel insurance for all trips.

7. Group tours

For school, college and corporate groups, the organising institution is responsible for the group list, consent forms and the conduct of participants. Group prices depend on the number of travellers; if the group size changes, the price per person may change.

8. Photos and content

Photographs on this website are for illustration only and may not show the exact hotels, rooms or locations in your package.

9. Complaints

If something is not right during your trip, please tell us immediately so we can fix it on the spot. Any complaint after the trip should be sent in writing within 15 days of your return.

10. Governing law

These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of the courts in Coimbatore, Tamil Nadu.

Contact

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